Chili's to Install Tabletop Computer Screens

Here is another example of digital technologies changing the way business interact with customers.

I think having tabletop computers in restaurants is an inevitable reality. Nobody likes it when your server either takes too long to attend you after being seated or messes up your order.  Installing these systems would not only improve the customer experience but also the business's profitability.

Despite Chili's saying that they are not doing this to cut labor, restaurants are facing higher employee costs (e.g. Obamacare). Therefore the opportunity to reduce overhead, specially in these mid to low end restaurants that attract customers based on relatively quick and cheap meal, might be too good to pass up.

The full article is here:

http://online.wsj.com/article/SB10001424127887323342404579077453886739272.html?mod=WSJ_Tech_LEFTTopNews